Frequently Asked Questions

What you need to know
1)  ARE ALL OF YOUR TOURS COMPLETELY PRIVATE?
2)  IS THERE A LIMIT TO THE NUMBER OF PEOPLE ON A TOUR?
3)  ARE THE WALKING GUIDES AND DRIVER ESCORTS LICENSED?
4)  IF MY TOUR IS BOOKED ON THE DAY OF MY ARRIVAL DATE BUT THE FLIGHT IS LATE DO I PAY ANYWAY?
5)  DRIVER GUIDED TOUR VS WALKING TOUR
6)  I REGISTERED ON THE WEBSITE BUT HAVE NOT RECEIVED A REPLY TO MY REGISTRATION, WHAT SHOULD I DO?
7)  I REQUESTED AVAILABILITY FOR SOME SERVICES BUT I DID NOT GET AN AUTOMATIC REPLY, WHY?
9)  I HAVE SUBMITTED A "A REQUEST TO BOOK A TOUR/S", /ARE MY TOUR/S CONFIRMED?
10)  IS THE PRICE PER PERSON, PER TRIP, PER HOUR OR PER DAY ON SERVICES WITH DRIVERS OR DRIVER ESCORTS?
11)  WHEN WE ARE AT LUNCH, DOES THE TIMING OF THE GUIDE STOP AND IS THE COST OF THE LUNCH INCLUDED?
12)  HOW DO WE CALCULATE THE TIMING WITH THE DRIVER ESCORT OR WALKING GUIDE?
13)  BY HAVING A DRIVER ESCORT OR WALKING GUIDE ARE WE ABLE TO AVOID TICKETING AND OR SECURITY SCREENING LINES?
14)  WHAT KIND OF VEHICLE WILL WE HAVE?
15)  ARE WE ABLE TO MAKE STOPS AT THE SITES DURING THE DRIVER GUIDED TOURS?
16)  DO DRIVER ESCORTS COME WITH US IN THE SITES?
17)  WHAT DOES THE PRICE INCLUDE?
18)  ARE TAXIS, AS NEEDED FOR WALKING TOURS (OR AT THE END OF OUR FULL IMMERSION TOUR WHICH ENDS WITH A WALKING TOUR), INCLUDED IN THE COST OF THE TOUR?
19)  ARE ENTRANCE FEES OR HEADSETS INCLUDED IN THE PRICE?
20)  DO YOU PURCHASE OUR TICKETS IN ADVANCE?
21)  ADMISSION TICKET INFORMATION
22)  DO YOU ACCEPT CREDIT CARDS AS A FINAL MEANS OF PAYMENT FOR SERVICES?
23)  DO WE NEED TO LEAVE A DEPOSIT TO CONFIRM THE SERVICE?
24)  HOW SHOULD WE CALCULATE THE GRATUITY?
25)  I'VE HEARD THAT THE FIRST SUNDAY OF THE MONTH IS FREE AT SOME SITES, HOW DOES THIS AFFECT ME?
26)  DO YOU OFFER TOURS INSIDE THE VATICAN ON A SUNDAY?
27)  IS THERE A DRESS CODE INSIDE OF THE VATICAN OR OTHER CHURCHES?
28)  IF I LEAVE MY BELONGINGS IN THE VEHICLE IS MILES&MILES RESPONSIBLE FOR THEM?
29)  DO YOU ALSO TOUR IN OTHER CITIES?
30)  CAN WE BRING FOOD AND DRINKS INTO THE VEHICLES WHILE TRANSFERING OR TOURING?
31)  PAYMENTS & CANCELLATIONS
32)  IS MILES&MILES A LICENCED TOUR OPERATOR?
34)  WHAT IS A COMBINATION TOUR?
35)  CAN I CHANGE MY RESERVATION?
36)  I HAVE A DISCOUNT VOUCHER OR GIFT CARD WHEN CAN I PRESENT THIS?
37)  I NEED A CAR SEAT FOR MY CHILD CAN YOU PROVIDE ME ONE?
38)  I HAVE CHANGED MY IDEA ABOUT WHICH TOURS I WANT TO REQUEST AVAILABILITY FOR, SHOULD I SEND IN A SEPARATE REQUEST FOR AVAILABILITY?
39)  DO THE DRIVER ESCORTS AND WALKING GUIDES SPEAK ENGLISH?
40)  WHERE DO WE MEET THE DRIVER, DRIVER ESCORT OR WALKING GUIDE?